Returns, Cancellations, and Refunds Policy

1. Cancellations

You have the right to cancel your order at any time before the service you have ordered has been provided. Once we have begun processing or completing your order, we may no longer be able to accept a cancellation request.

If your order has already been dispatched or the service (e.g., restring) has been initiated, the cancellation period will have expired, and you will not be eligible for a refund or return.

To request a cancellation, please contact us as soon as possible at [info@restringrackets.co.uk] with your order details.

2. Returns and Refunds

You may not return any product that has received our service without our express prior agreement. In exceptional circumstances where a return is approved, please ensure that:

NB: We advise you use a tracked and insured postal service.

Please note that products remain your responsibility until we have safely received them. We recommend that you retain proof of postage as we cannot be held responsible for items lost or damaged during transit.

Once we receive and inspect the returned product (where a return has been agreed), we will notify you regarding the status of your refund or any further action required.

3. Non-Returnable/Non-Refundable Items

As a general rule, items that have been altered, processed, or serviced by us (such as restrung products) are non-returnable and non-refundable once the service has been completed.

4. Contact Information

If you have any questions about our Cancellations, Returns, or Refunds Policy, please contact us at:
Email: info@restringrackets.co.uk