Privacy Policy
Last updated: 16/03/2026
1. Introduction
Welcome to Restring Rackets (“we”, “us”, “our”).
We take your privacy seriously and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website www.restringrackets.co.uk (“the Site”), contact us, or use our services.
By using our Site, you agree to the terms of this Privacy Policy.
2. Who We Are
Restring Rackets is a UK-based business providing racket restringing and related services.
If you have questions about your data or this policy, please contact us at:
📧 info@restringrackets.co.uk
3. The Data We Collect
We may collect and process the following types of personal data:
a. Information You Provide Directly
When you contact us via our website, email, or phone, we may collect:
• Your name
• Contact details (email, phone number, address)
• Order details or service requests
• Any other information you voluntarily provide
b. Information Collected Automatically
When you visit our Site, certain information may be collected automatically using cookies or analytics tools:
• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our Site
For more details, please see our Cookies Policy.
4. How We Use Your Information
We use your information to:
• Respond to enquiries and provide customer support
• Process service requests or orders
• Improve our website and customer experience
• Send updates or marketing communications (only if you’ve opted in)
• Comply with legal obligations
5. Lawful Basis for Processing
Under the UK GDPR, we process personal data on the following legal bases:
• Consent – if you have given us permission (e.g. for marketing emails)
• Contract – when processing is necessary for delivering our services
• Legal obligation – when required to comply with UK law
• Legitimate interest – when necessary for the reasonable operation of our business (e.g. improving services)
6. How We Store and Protect Your Data
We take appropriate security measures to protect your personal data from loss, misuse, or unauthorised access.
Your data is securely stored on systems with restricted access and is only retained for as long as necessary to fulfil the purposes outlined in this policy.
7. Sharing Your Information
We only share personal data when necessary and with trusted third parties, such as:
• IT service providers (hosting, email, or analytics platforms)
• Payment processors (if applicable)
• Legal or regulatory authorities (when required by law)
We never sell your personal data to third parties.
8. Your Data Protection Rights
Under UK data protection law, you have the right to:
• Access – Request a copy of the personal data we hold about you
• Rectification – Request correction of inaccurate information
• Erasure – Ask for your data to be deleted (“right to be forgotten”)
• Restriction – Request that we limit how we use your data
• Objection – Object to certain types of data processing
• Data portability – Request your data in a portable format
To exercise any of these rights, please contact us at info@restringrackets.co.uk.
9. Data Retention
We retain personal data only for as long as necessary to fulfil our obligations or as required by law. After this period, data is securely deleted or anonymised.
10. Links to Other Websites
Our Site may contain links to external websites. We are not responsible for the privacy practices or content of such websites and encourage you to read their privacy policies.
11. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.
12. Contact Us
If you have any questions, concerns, or complaints regarding this policy, please contact us at:
📧 info@restringrackets.co.uk